Cancellation and Refund Policy

Our refund policy

Services purchased from our company (excluding SSL, Server, SLA, Domain Name Registration, Domain Name Renewal and successfully completed Domain Name Transfer services) come with a no-questions-asked 100% money-back (refund) guarantee within 7 days. After the 7-day period (excluding SSL, Server, SLA, Domain Name Registration, Domain Name Renewal and successfully completed Domain Name Transfer services), if our customer wishes to request a refund, the usage period is deducted and the remaining amount is added to the customer's account as usable balance. Free services offered together with a service (for example, free domain name registration) as part of a campaign are not eligible for refund. Free services are provided on the condition that the customer will use the service for the committed and purchased period. If the service is cancelled before this period, the free service provided will be charged and the remaining amount will be refunded. Since domain name registration transactions are carried out automatically by ICANN and TRABİS (BTK), refunds are not possible. In refund transactions, the refund is provided using the same payment method that the customer used to make the payment.A refund to a different person or by a different method is not possible. For all refund requests, you can contact us by selecting the accounting department through your customer panel.

Our cancellation policy

To cancel the services you purchased from our company, you need to log in to your customer control panel with your email address and password, go to the service details, and fill out the form under the "Cancellation Request" option located under the "More" menu. No new invoice will be generated for your service at the next payment date.

• Services that are not cancelled via a cancellation request but are unused are not considered cancelled. A new invoice is generated at each new payment date. If you do not want to fill out the cancellation form, you can send us an email from the email address registered in your customer panel.
• If you make a purchase with a credit card and, during or after the service usage period, dispute the payment through the bank by "claiming that you did not make the purchase" without informing us or obtaining approval from our company, the customer account and the services within it will be permanently and irreversibly deleted and suspended. The customer's full name, email address, IP address and national ID number will be added to our company's blacklist. If you have a valid reason, we kindly ask you to contact our company before taking this action. Our company approaches such situations with understanding.
• For our customers who make purchases with a credit card, the information, addresses, and phone numbers provided during registration, as well as the IP address recorded when placing the order, are checked and recorded. In addition, thanks to our Fraud control mechanism, if you attempt to make a purchase with a problematic credit card, your order will be automatically blocked.

Service Delivery Time

Payments made by credit card are activated immediately.For transactions requiring manual processing, such as server setup, control panel installation, IP address allocation, and domain name document collection, our technical support team will contact you on the same day the order is placed, during business hours.
For bank transfer payments, the customer is required to notify us after the transfer. Depending on the notification, payments made by bank transfer are checked and approved by the accounting department on the same day, and the order is activated. Our company is not responsible for delays in the order or failure to deliver the service due to bank transfer transactions for which no payment notification has been made. Writing the order number in the description field of the transfer will speed up the process.

You can write to [email protected] with any questions you may have regarding the warnings and terms.